Shipping policy
Thank you for choosing plandonostia. This Shipping Policy outlines the details of our order processing, shipping methods, delivery timelines, shipping costs, and related terms to help you understand the entire shipping process. By placing an order on our website, you acknowledge and agree to the terms and conditions stated below.
1. Order Processing Time
All orders placed on plandonostia will be processed within 2-3 business days after the order is confirmed and payment is received. Order processing includes verifying payment information, checking product availability, preparing items for shipment, and packing goods securely. Please note that orders placed on weekends or public holidays will not be processed until the next business day. If there is a delay in processing your order due to unexpected circumstances such as inventory shortages or payment verification issues, we will notify you via email at the earliest opportunity to explain the situation and provide an estimated processing time.
2. Shipping Destinations
We currently offer shipping services to most regions and countries. When you place an order, you can enter your shipping address to check if we deliver to your location. If your destination is not covered by our current shipping services, you will receive a notification during the checkout process, and we will not be able to complete the order. We reserve the right to adjust our shipping destinations at any time, and any changes will be updated on our website without prior notice. For remote areas that require additional shipping fees, we will inform you of the extra cost before confirming the order, and you can decide whether to proceed with the purchase.
3. Shipping Methods
We cooperate with several trusted logistics partners to provide you with reliable shipping services, including standard shipping, expedited shipping, and express shipping. Standard shipping is the default option for most orders, offering a balance between cost and delivery time. Expedited shipping provides faster delivery than standard shipping for an additional fee, while express shipping is the fastest option, suitable for customers who need their orders urgently. The available shipping methods may vary depending on your shipping destination, and you can view the specific options and corresponding fees during the checkout process. Each shipping method is tracked, and we will provide you with a tracking number once the order is shipped.
4. Delivery Timeframes
Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 7-15 business days from the date of shipment. Expedited shipping usually delivers within 3-7 business days, and express shipping can reach most destinations within 1-3 business days. Please note that these delivery times are estimated and do not include order processing time. Factors such as customs clearance procedures, weather conditions, and local logistics delays may affect the actual delivery time, and we shall not be held responsible for delays caused by these unavoidable external factors.
5. Shipping Costs
Shipping costs are calculated based on the weight and volume of the ordered items, the shipping method selected, and the shipping destination. The exact shipping cost will be displayed on the checkout page before you confirm the order, so you can clearly know the total cost of your purchase (product price + shipping cost) in advance. We occasionally offer free shipping promotions for orders that meet certain conditions (such as a minimum order amount). Details of free shipping promotions will be clearly marked on our website, and the promotion terms and validity period will be specified. Free shipping offers only apply to standard shipping and do not include expedited or express shipping options.
6. Tracking Your Order
Once your order is shipped, we will send a shipping confirmation email to the email address you provided when placing the order. This email will include a unique tracking number and a link to the logistics partner’s website, where you can check the real-time status of your shipment. You can also track your order by logging into your account on plandonostia and navigating to the "Order History" section. If you do not receive the shipping confirmation email within 4 business days after placing the order, please check your spam folder first, and if it is not there, contact our customer service team for assistance.
7. Customs Duties and Taxes
When shipping to international destinations, your order may be subject to customs duties, taxes, or other fees imposed by the destination country’s customs authorities. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. plandonostia has no control over these fees and cannot predict their amount. Customs policies vary from country to country, and we recommend that you check the relevant customs regulations of your destination country before placing an order to understand the potential fees. If you refuse to pay the customs fees and the package is returned or abandoned, you will be responsible for all related costs, including shipping fees, return shipping fees, and any other charges incurred.
8. Shipping Address Accuracy
It is the customer’s responsibility to provide an accurate and complete shipping address, including the correct street name, house number, postal code, city, and contact phone number. We will ship the order strictly according to the address provided by you. If the package is lost, delayed, or returned due to an incorrect or incomplete address, we will not be held liable, and you may need to bear additional shipping costs for reshipping. If you find an error in the shipping address after placing the order, please contact our customer service team immediately. We can only modify the shipping address if the order has not been processed or shipped. Once the order is shipped, we cannot change the shipping address.
9. Missing or Damaged Packages
If you do not receive your package within the estimated delivery time, please first check the order tracking information to confirm the shipment status. If the tracking information shows that the package has been delivered but you have not received it, please check with your family members, neighbors, or property management first, as the courier may have left the package in a safe place. If you still cannot find the package, please contact our customer service team within 7 days of the estimated delivery date, and we will work with our logistics partners to investigate the issue. For packages that are damaged during transportation, please take photos of the outer packaging and the damaged items immediately upon receipt and contact our customer service team within 3 days. We will verify the situation and provide a solution such as a refund, replacement, or compensation according to the extent of the damage.
10. Undelivered Packages Due to Recipient Issues
If the package is returned to us because the recipient is unavailable to receive it, refuses to accept the package, or fails to pay customs duties/taxes, we will notify you via email once we receive the returned package. You can choose to have the package reshipped or request a refund. If you choose reshipping, you will need to bear the additional reshipping costs. If you request a refund, we will deduct the original shipping cost and the return shipping cost from the refund amount. If we do not receive your reply within 15 days of sending the notification, we will treat the order as abandoned, and no refund will be provided. Please ensure that you can receive the package at the specified address during the estimated delivery period to avoid such issues.
11. Shipment of Oversized or Heavy Items
For oversized or heavy items (such as large coats, thick jackets, or multiple-item orders), additional shipping fees may apply due to the higher logistics costs. The additional fees will be calculated based on the actual weight and volume of the items, and you will be informed of the specific amount during the checkout process. Oversized or heavy items may also have a longer processing and delivery time than regular items, usually an additional 1-2 business days for processing and 2-3 business days for delivery. We will pack these items with extra protective materials to ensure they are not damaged during transportation, and a signature may be required upon delivery to confirm receipt.
12. Shipping During Peak Seasons
During peak shopping seasons such as holidays, festivals, or promotional events, the number of orders may increase significantly, which may lead to longer order processing times and delivery delays. We recommend that you place your orders in advance to avoid missing the desired delivery time. During peak seasons, order processing may take 3-5 business days, and delivery times may be extended by 3-7 business days depending on the shipping method. We will do our best to process and ship orders as quickly as possible, and we will update the estimated processing and delivery times on our website during peak seasons to keep you informed.
13. Cancellation of Shipped Orders
Once an order has been shipped, it cannot be cancelled. If you no longer need the order after it has been shipped, you can refuse to accept the package when it is delivered, and the package will be returned to us. After we receive and inspect the returned items, we will process a refund in accordance with our return policy. Please note that you will be responsible for the original shipping cost and the return shipping cost in this case. If you wish to cancel an order, please do so before it is processed and shipped by contacting our customer service team immediately.
14. Responsibility of Logistics Partners
We entrust the actual transportation of orders to professional third-party logistics partners. While we carefully select reliable partners to ensure the safety and timeliness of shipments, we are not liable for any losses, damages, or delays caused by the negligence or fault of the logistics partners. If you have any complaints or claims regarding the shipping service, you can first contact our customer service team, and we will coordinate with the logistics partner to resolve the issue. The logistics partner’s terms and conditions of service shall also apply to the shipment, and you can view the relevant terms on the logistics partner’s official website.
15. Modifications to Shipping Policy
plandonostia reserves the right to modify or update this Shipping Policy at any time. Any changes to the policy will be posted on our website, and the updated policy will take effect immediately upon publication. We encourage you to review this Shipping Policy regularly before placing an order to stay informed of any updates. Your continued use of our shipping services after the policy is modified constitutes your acceptance of the revised terms and conditions. If you have any questions about the modified policy, please contact our customer service team for clarification.
Contact Us
If you have any questions, concerns, or requests related to our shipping policy or your order shipment, please contact our customer service team:
Email: plandonostia@outlook.com
Address: 123 Fashion Avenue, Style District
Phone: +1 (555) 123-4567
Our team will respond to your inquiry as soon as possible and provide you with the necessary assistance.